Product companies with legacy products face significant issues and incur significant costs in supporting their existing customers who are reluctant to move to newer product versions. Using core, in-house staff for these activities further affects new product development effort.

Blue Star Infotech’s Sunset Services help you to retain your existing customers and enable you to focus on strategic and core development activities by taking over product support activities and maintaining the requisite support level SLAs.

Our support framework is built on the premise that it is easier to retain an existing customer than get a new customer and focuses on quick knowledge absorption, right skills attitude within the team, optimized team structure to minimize costs or meet budgetary constraints, SLA management and performance management.

Our Sunset Services include:

• End-of-Life Maintenance Support
• Minimal Enhancement
• Patch/Release Management