BSIL is a preferred and premium IBM business partner delivering Enterprise Collaboration solutions leveraging the IBM WebSphere platform. This system integration (SI) partnership enables BSIL to leverage IBM technologies to design, develop and deploy scalable solutions, which help enterprises to allow partners, employees and customers choose their user experiences in a highly collaborative and social work environment. These solutions enable enterprises achieve operational efficiency, better customer service levels through integration and collaboration across the value chain.

Our success stories include:
• Rapid business growth was putting pressure on the customer service operations of a very large central air-conditioning and commercial refrigeration company. The company, with four modern manufacturing facilities and a network of 23 offices, was finding it challenging to respond to increasing volumes of service call requests. BSIL conceptualized a solution that enabled the company to seamlessly connect with channel partners and customers through an integrated and collaborative web-based portal platform. The solution resulted in improved customer loyalty and service revenue by enabling the client to effectively serve the customers through a more agile supply value-chain and better response. The solution, which replaced legacy systems, incorporated features such as material requests and inventory management, dashboards, preventing maintenance and scheduling.